Refund policy

If you are unhappy with your purchase/order you can return the product(s) within 30 days of your order date for a refund/exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

You are responsible for the cost of returning your items (unless the item arrives faulty, damaged or the incorrect item has been received). We recommend using a tracked or recorded returns service as to be sure your items are returned to us safely.

Please allow us 5-7 days for refunds to be processed once goods have been received. Our returns policy does not apply to Sales / Clearance items or custom made to order pieces. These items are non-refundable.

To return an item please follow these steps: 

Email us at hello@brightandgifted.ie 

Please note your order number and advise if you would like a refund or exchange and we will email you a returns label.

Customers are responsible for all shipping costs when returning or exchanging products and furniture. Bright&Gifted only covers the shipping cost for faulty products.

Please pack and return your item in its original unused condition. 

Place your returns label on the package that you are sending to us. All returns are your responsibility until they reach Bright&Gifted. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Once your item(s) are approved, then your refund will be processed to your original method of payment. Please note it make take up to 7 days for this refund to appear in your account. If there is any issue with your original payment method we will get in contact with you.

FAULTY ITEMS

If you receive damaged goods please email us at hello@brightandgifted.ie along with a photograph, and outline whether you would like either a refund or an exchange.

Any faults with the item should be reported to us within a 3-day period of your delivery. All risk of damage and loss becomes your responsibility at the point of delivery. If you find that the products delivered have damaged packaging, do not accept delivery unless you make sure the items within are undamaged. We do not accept any responsibility for damages incurred during placement or assembly within your own home.