FAQ
Frequently asked questions
A little help before you order, and after it arrives. If you can’t find the answer you need, email us at hello@brightandgifted.ie.
Are you an Irish business?
Yes! Bright & gifted is an Irish business based in County Cork. It's mostly a one woman show so I appreciate your support while I expand the business. We carefully choose children’s furniture, toys and play essentials from European manufacturers and independent brands.
Where do you deliver?
We currently only deliver within Ireland but plan to expand to the rest of Europe soon.
How much does delivery cost?
We offer free shipping on orders over €100. For other orders, the flat rate of shipping is €5.95. Check the delivery charge shown at checkout before completing your purchase.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days after payment confirmation. Estimated delivery within the European Union is a further 3–8 business days after dispatch.
Some handmade or made-to-order products take longer to prepare. Please check the individual product page for any additional lead time. Delivery times are estimates rather than guaranteed arrival dates.
Will all my items arrive together?
Not always. We work with several European brands and fulfilment partners, so items in the same order may be dispatched separately and arrive on different days.
Why has my order arrived in another brand’s packaging?
Some products are sent directly by our partner brands in their original manufacturer packaging. This is a normal part of how we deliver your order. You will still find your invoice from us within your parcel.
Can you help me choose a product?
Absolutely. Whether you’re comparing modular sofas, choosing a colour or checking dimensions, email hello@brightandgifted.ie with the product name and your question. We’ll help you find the information you need.
How do I choose the right sofa size?
Measure the space where you plan to use it and compare this with the dimensions on the product page. Think about the space needed for everyday seating as well as building, stretching out and play.
If you’re comparing a few models, send us their names and we’ll help explain the differences.
Will the colour look exactly like the photos?
Colours can look slightly different depending on your screen and display settings. If you’re unsure about a shade, contact us before ordering and we’ll help with the available product information.
How should I clean or care for my product?
Care instructions vary by product, fabric and brand. Follow the instructions supplied with your item and any guidance on its product page. If you’re unsure, contact us before washing or cleaning it.
Does my furniture come with a warranty?
Warranty cover depends on the brand and the product, as our furniture comes from a range of European manufacturers. Most of our furniture comes with at least a 2 year warranty. Where a manufacturer’s warranty applies, you’ll find the details on the product page or in the documents supplied with your item.
If you have a problem with your furniture after it arrives, email hello@brightandgifted.ie with your order number, a description of the issue and photographs. We’ll look into it and help you with the next steps.
Can I return an item?
Please refer to our Refund Policy for return details. To arrange a return or ask about an exchange, email returns@brightandgifted.ie with your order number before sending anything back.
What should I do if an item arrives damaged or incorrect?
Email hello@brightandgifted.ie with your order number, a description of the issue and clear photographs of the item and packaging. This will help us look into it and advise you on the next steps.
How can I contact you about an order?
Email hello@brightandgifted.ie and include your order number if you have one, so we can find your order more easily.